In total, the Federal Trade Commission will issue more than $1 million in full refunds to people who purchased deceptively marketed masks during the pandemic. Coronavirus disease The agency declared a pandemic on Monday.
Federal Trade Commission in April 2024 took action It sued Razer and several of its affiliates for producing and selling a “wearable air purifier” mask called Zephyr. Starting in October 2021, the Zephyr face mask and three sets of filters are available for $99.99; The Razer Zephyr starter pack contains one face mask and 33 sets of filters for $149.99; According to the FTC complaint, the Razer Zephyr filter set contains 10 Set of filters for $29.99.
Samuel Levine, director of the FTC's Bureau of Consumer Protection, announced that “the FTC will continue to hold accountable businesses that use false and unsubstantiated claims to target consumers who are making health and safety decisions.”
The FTC said checks or PayPal payments of approximately $150 each were sent to nearly 6,800 consumers who purchased the products, which were falsely advertised as N95s or N95 equivalents without being tested or certified.
The agency said people who received a refund should cash a check within 90 days or redeem a PayPal payment within 30 days. Consumers with questions about their payment can contact Simpliris, the refund administrator, at 1-833-285-3003, or visit the FTC website to view a list of frequently asked questions about the refund process.
The agency noted that the FTC never requires people to make payments or provide account information to receive refunds.
