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AI solutions can cut costs and increase payer income.
McKinsey reports that healthcare payers lag behind the global average in digital maturity and other information-intensive industries with high user interaction.
For example, from 2018 to 2022, digital leaders in banking increased their use of digital sales channels by 30%, improved call center efficiency and increased TSR by 8.2%.
Meanwhile, the healthcare payer industry may benefit from digital transformation, with AI solutions able to reduce administrative costs by $150 million to $300 million, cut medical expenses by $380 million to $970 million, and increase revenue by $260 million to $124 million in payer revenue.
“A successful digital transformation of healthcare payers can greatly improve consumer and caregiver satisfaction, care quality and organizational efficiency,” the report said.
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