Its JIHPAY enables patients to pay independently and greatly reduce time.
Rumah Sakit Jih wins Tech Innovation of the Year – Indonesia’s prestigious Asian Award for Healthcare 2025, its innovative self-service payment solution Jihpay provides patients with a more effective and comfortable experience.
The groundbreaking program is designed specifically for non-insured patients and can ensure a fast, seamless and independent payment process by eliminating the need to queue. The kiosk’s self-service feature allows patients to complete payments in minutes and provides them with multiple payment options and secure their transactions with advanced security measures.
The platform also benefits from hospitals as it enhances the hospital’s reputation by reducing cashier workloads to optimize operational efficiency, speeding up payment processes to increase attention to health care, and increasing patient satisfaction.
Jihpay has received positive feedback since its launch. Patients appreciate its speed and ease of use, while hospitals benefit from reducing traffic congestion in payment areas. Provide support staff and clear instructions to help first-time users to ensure a smooth transition to this innovative system.
“As the first of its kind in Indonesia's hospital sector, JIHPay sets a new standard for payment systems. By prioritising speed, convenience, and security, it not only enhances patient experiences but also improves hospital efficiency. JIHPay reflects the commitment of JIH Hospital to leverage technology for better healthcare services, establishing itself as a piloter in delivering modern, patient-centric solutions,” the company said.
The Asian Healthcare Awards redefines the hospital of excellence in the region’s standards of excellence through its innovative solutions and substantial contributions to the community.
The Asian Healthcare Award is presented by Healthcare Asia Magazine. To view the full list of winners, click here. If you want to join the 2026 Awards Ceremony and are praised for your organization's outstanding initiatives and contributions to the healthcare industry, please contact JulieAnne Nuñez [email protected].
