Serene Cai Huiting

Serene Cai has helped build a care model around a simple observation: many patients need clinical attention but do not need to begin in a hospital. By 2025–2026, the service she cofounded reported more than 300,000 home visits, over 500 licensed clinicians and more than 20 hospital partners across Singapore and Malaysia. Cai also contributed to Singapore's 2025 policy discussion on how telehealth should be governed and integrated.

The operational contribution is the connective layer — clinician dispatch, remote assessment, diagnostics, medication and escalation — rather than a video call in isolation. Cai's operating role gives her direct responsibility for how that pathway connects logistics, continuity and hospital standards; clinical decisions remain with licensed professionals. The model has particular relevance to older adults, post-discharge patients and families for whom travel is itself a barrier.

Scale figures are company-reported and do not establish that every home visit prevented an admission or improved an outcome. The platform's quality must be judged by clinical governance, escalation and comparative evidence as it grows. Cai's inclusion recognizes the creation of a substantial Southeast Asian home-care network and her role in shaping the policy environment around it.